Support boundaries
Support and Management Boundaries
Explain CMP/API support boundaries, what buyers should confirm, and the support scope without invented promises.
Answer first
Quanqiu IoT can route country plans, eSIM, CMP, and API requirements into project discussions, but the actual support boundary depends on device type, country scope, delivery model, and rollout complexity.
CMP / API boundary
CMP / API is treated as a project-scoped capability, not an automatic promise on every catalog plan.
Buyers should define who owns activation, suspension/reactivation, configuration pushes, alert handling, and permission audit first.
Prepare before support discussions
Target countries, device type, expected SIM quantity, monthly usage, and delivery timeline.
Whether the project needs physical SIM, eSIM, multi-country switching, or centralized platform management.